"3) Click "Details" next to your subscription -- your payment history will be displayed at the bottom of the page. Less repetition - no looping of playlists. Dial up services are not supported. If a timer exists, its schedule may be off. If music is currently playing, check the front panel display for messages regarding error codes, muted zones, or dayparting events. When playing or performing music in public (like in your business) you must also adhere to US Copyright Law and obtain and pay for the proper music licensing. Backed by a global service network of certified technicians, our legacy of proven success is what sets us apart. $34.95/month +$99 Media Player Purchase Go Month-to-Month Enjoy the #1 music solution designed specifically for business. Remove the power cable from the back of the player for 30 seconds. 2023 Mood Media. Tap into the power of scent memory to create unforgettable experiences. A wired broadband connection with consistent bandwidth of at least 150 Kbps (e.g. These cookies are set via embedded youtube-videos. If a user thumbs-down a song on the player, the song will NOT be skipped. The player in unable to "talk" to the network router/server. THE #1 STREAMING MUSIC SOLUTION FOR BUSINESS. Dial-up and ISDN connections are not supported. This error occurs when the Mix Pro has not been activated by creating a mix in the Mix control site. When this message is encountered during a CD update, allow the update to finish running (do not eject the disc; the player will eject the disc when the update is complete). Or you can create one for free at, Pandora for Business is currently only available for businesses located in the United States. Use the. The DHCP server has not assigned DNS information. Network diagnostic encountered no errors; player is connecting to the Internet successfully. Contact ProFusion Support and request to retrieve the current password(s) from the device logs. Verify WiFi network settings on the player. THE GLOBAL LEADER IN ELEVATING CUSTOMER EXPERIENCES. PLAYER SETUP CONTROLLING YOUR MUSIC MUSIC LOGIN USER GUIDES They are very trustworthy. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. If the ProFusion is NOT on software version 2.22.2 or later, have the client attempt the update repeatedly (this will force the device to continue deleting storage in the cache in order for the new content to load to the player). This 12-month period begins on the date the player is shipped. Verify streaming port is allowed through firewall. Push the ON/OFF button on the back of the player into the OFF position. Check the player's style list in Unity and verify the player is not exceeding the style limits for its hard drive or SD card capacity. This error is displayed when the default gateway address is valid but is not within the same network as the player's IP address (for example: player's IP address is 172.19.4.65 and default gateway is 192.168.1.1). Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Necessary" category . If the PROTECT or PEAK light remains illuminated after removing the RCA cables from the back of the amplifier, the amplifier may be defective and need to be replaced. Reliable, robust and secure, the Harmony Digital Media Player supports Music, Messaging and Digital Signage - making it the world's most efficient way to manage your entire brand experience. CUSTOMIZE. The music is frequently updated with the latest content and our employees and customers love the selection. 2023 Mood Media. Music and mood are closely interrelated. Verify the visual output cables are securely connected to the player and to the correct input ports on the client's video monitor. Chile / Espaol : Proxy - authentication failed (). Uruguay / Espaol, Austria / DeutschBelgium / FranaisBelgium / NederlandsCroatia / EnglishCzech Republic / etinaDenmark / DanskFrance / FranaisFinland / FinnishGermany / DeutschGreece / Hungary / MagyarItaly / ItalianoIreland / EnglishNetherlands / NederlandsPoland / PolskiRomania / RomnRussia / Serbia / CSlovakia / SlovenskSpain / EspaolSweden / SwenskaUnited Kingdom / English, Australia / EnglishJapan / China / . Ordering Pandora for Business is done on our online store here: Yes, you will need a free Pandora account to use the Pandora for Business service. When you link your Pandora account with your media player during activation, you can play Pandora stations in your business through the media player without commercial interruptions. If the user selects several elements or programs of a similar genre, the user may hear some of the same tracks in each element/program. To begin the diagnostic test: The ProFusion iS diagnostic test yields error codes in the following format: WXYZZ. If the client is using a custom visual style (i.e. : USB network adapter was not detected. within 30-days and receive a full refund of your purchase and subscription. The player downloads 45% of total content for the FM1 program. If these settings display "Unavailable", the player has failed to connect to the WiFi network; have the client review the WiFi settings saved to the player and re-enter the password if necessary. They are very trustworthy. The player will display an activation code (consisting of letters and numbers). Power cycle the player. Dependable commercial grade systems for any size and scope. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. User Guide These cookies ensure basic functionalities and security features of the website, anonymously. For expedited service, please visit our support page providing all information and resources related to COVID-19. Verify that the power cable/supply used is the one that was provided with the ProFusion iS player. Verify that local network firewall allows heartbeat port traffic. No more changing the channel. Track History & Customization - The ProFusion iS displays the last 20 tracks played (including the track currently playing) in the menu. RISK FREE GUARANTEE Visual Program List The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. LinkedIn sets the lidc cookie to facilitate data center selection. This issue may occur when the player is playing a default playlist (if a Mix hasn't been created on the device). While the Mix Pro player is in hybrid mode, the front panel will display: Audio: Playing from cache - check network connection - [Track] by [Artist] on [Album]. Check disc for smudges, scratches, and fingerprints. When the unlock code is entered correctly, have the client press the button to proceed. Harmony Music - How do I know what kind of artists are in each program. Press the button to navigate to and press the button. Perform a full. If the client were to select the FM1 program manually for playback, the player will encounter error 34). For the best experience on our site, be sure to turn on Javascript in your browser. Use THIS guide to make sure the customer is using the correct power supply. Have the client check the front panel display for messages regarding error codes, muted zones, or dayparting events. Player is unable to play its scheduled style. The ACTIVATE option should be selected. Please keep in mind that call wait times may vary depending on volume. Check the Message Playback menu on the Profusion iS to verify that messages are loaded. Mood Media offers a 12-month warranty on all new media players for the Pandora for Business service. Verify DNS entry for accuracy and correct as needed. A new lock code will generate on the player if the unlock code is not entered prior to midnight. Save up to 20% on the Digital Signage service by signing up for a prepaid 24-month plan. This is the same user interface used on the Profusion iO and is accessed in a similar way. The ProFusion iS player pulls its music stream directly from Pandora's servers and requires the use of a standard Pandora account for music playback. The player's web interface is now enabled. They also help us understand how visitors interact with our site and provide relevant marketing content. Device connectivity status dashboard on the Home page. Install About this app arrow_forward Controller lets you use your Android Phone to set up a new Mood Media ProFusion media player or to control the music on your player once it is. The ProFusion iS player is capable of both CD and network updates (via Ethernet or Wi-Fi with Mood-provided Wi-Fi adapter). No, Pandora for Business is 100% ad-free and interruption-free. They will have the option to create a new Pandora account, or tie an existing one. After the iHeartRadio account is successfully tied to the player, the player will receive an authorization command via the Internet within a few moments. They also help us understand how visitors interact with our site and provide relevant marketing content. If you encounter a Profusion that still has the old Seattle FTP server settings on it (66.150.6.130), the player will need to be RMA'd to correct this. Most questions about the service or support can be answered using our Support Center. Verify the fulfillment status in Unity and contact ProFusion Support for assistance. If you could not find an answer to your question in our Support Center you can send us a note through our Support Form. If the front panel display does not respond to button presses after startup is complete, proceed to RMA the player. The player detects a WiFi adapter, but WiFi is disabled. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedback, and other third-party features. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Mood has done everything they could to migrate all playes to the new Mood Public (CLT)(199.204.61.120) server, but there is a possibility that some Profusions did not switch over. : Proxy - IP address is a broadcast address (). Music experts, digital artists, content creators and customer service champions all driven to bring a fresh perspective to every Customer Experience we design. The static DNS information is not configured. If the error persists, proceed to RMA the player. Looking for Harmony International resources? From the player's front panel, press the button to open the main menu. The Zone ID contained in the update file does not exist on the player. If a MOOD:Mix client inquires about upgrading to have Mix Pro and/or Social Mix, contact Local Account Management. Contact us today for a quote. If the player is connecting to the network, have the client force a network update (Update Music & Config. Verify the update server on the player (should be 199.204.61.120). YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Verify proxy address/username/password on the player for accuracy and correct as needed. only some ports on the player work; screen is lit, but nothing is displayed). Say goodbye to multiple vendors and control sites. The front panel features a two-line display screen that allows for easy control and custom dayparting directly from the player or with the provided remote control. Core Program Guide Verify the date and time settings are correct on the player by accessing the . This error indicates that the player is currently in fulfillment mode. This error is displayed when the proxy server cannot be reached. Click Here for COVID-19 Support. Do NOT send an NIF unlock command if you see network settings in the Advanced tab. The player does not detect a properly connected Ethernet cable. Visit our blog page to get an inside look at whats new and noteworthy at Mood Media. : Heartbeat - IP address is a loopback class (). Alternatively, the ProFusion iS remote control can be used to enter alphanumeric characters. Yes, each location where you want to use Pandora for Business requires a Pandora for Business subscription and media player. This error is displayed when the update server cannot be reached through the proxy server. Through Mood Media's Manage Account area you can manage your business contact information, billing preferences and credit card information, subscription information, store location information, and more. Review the Device Profile menu under the player settings in Unity and enable permissions as needed. If the update progress remains on the same percentage and hasn't progressed after 20 minutes. User Guide Mood Mix is sold as an application-only product or bundled with a ProFusion iS (Mix Pro)**. Visual Merchandising Manager, SIDESTEP at Foot Locker EMEA, We chose Mood Media because the CMS (Harmony) ticks all our boxes in terms of being flexible and proactive in managing content in-store. Once the affected style is determined, proceed to re-send the entire style via disc through Unity. Verify that a proxy user and password is entered under the player settings in Unity. Click Here for COVID-19 Support. If the front panel display is blank but the backlight is brightly illuminated, the client may be using a power cable/supply from an older unit with a higher voltage setting. The new FM1 playlist on the player requests one of the new songs to be played, but the player cannot find the new song file.). : Secondary DNS is not responding (). CUSTOMIZE. Download Music Player : Mp3 Player and enjoy it on your iPhone, iPad and iPod touch. Thumbs up songs you like and thumbs down songs you dont like. The account team is always supportive and responsive. If the track title/artist are scrolling across the display, it's a good indication that music is streaming to the source player normally. Social Mix Demo - Austin SXSW. The ProFusion iS digital audio and video delivery system provides extensive commercial-free music and video programming, engaging message marketing, flexible scheduling, and the ability to play different types of music in various areas of your business. Is the client trying to access the menu? If the player is configured to receive its updates via network, the player may have received a later configuration from a network update before the update disc was received. This usually indicates that the player is unable to get a lease of the static or DHCP IP address from the router. There is no default Mix selected for this User and Player. If the player has multiple zones, perform the steps above for both zones. Mood has the perfect music solution for your brand and budget. Analytical cookies are used to understand how visitors interact with the website. Program Swap SOP 3 business locations = 3 subscriptions and 3 media players, 1 location with 2 "zones" = 2 subscriptions and 2 media players, 2 locations with 2 "zones" each = 4 subscriptions and 4 media players. When it comes to the in-store experience at our locations, we needed a provider that could give us great music and flexible messaging at an affordable rate. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Any like and dislike commands sent via the ProFusion iS front panel apply to station preferences for the account on www.pandora.com, and vice versa. Work ; screen is lit, but WiFi is disabled player and to player! Vary depending on mood media music player share buttons and ad tags to recognize unique.... Error occurs when the Mix control site sets the lidc cookie to facilitate Center! 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