But because each company operates a little differently, you will also want to include those responsibilities that may be unique to customer service representative duties at your company. Strong at communication. Whether quoting freight rates and transit times or tracking a shipment, there should be open access for customers to reach the right personnel. To offer the customer high level of communication at all times and ensure we are offering them a quality service. Using a machine learning data analysis, we determined the following key facts about customer service, shipping and receiving job descriptions: Post a Job on Zippia and take the best from over 7 million monthly job seekers. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Worked at the customer service desk processing returns and exchanges. Is someone in your life looking to advance their career opportunities? $26.8K - $33.9K a year (Estimated) Full-time. For instance, if customer service representatives are required to provide a daily call log, you should note that in your job description. Identify and assess customers' needs to achieve satisfaction. In the process of carrying out his/her duties, the supervisor works hand-in-hand with all relevant personnel like the truck companies or owners, custom officials, and warehouse supervisors to make sure that whatever good he/she is in charge of is shipped and delivered orderly and in time. If your company is a shipping line or a freight forwarder, customer service will be your first line of contact with customers. Hire better with the best hiring how-to articles in the industry. Please read our privacy policy for more information. This will include communicating with our customers to determine their shipping needs, arranging transportation, and ensuring that our products are delivered on time and in good condition. Minimum high school diploma required. They will need to be familiar with software that helps to automate shipping tasks, such as tracking packages and managing inventory. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. SAP Customer Service (CS/SM) - Service Management module. Hire a Customer Service, Shipping And Receiving, Customer Service Administrator Description, Customer Services Coordinator Description, Sales Associate And Customer Service Description, Shipping And Receiving Associate Description, Customer Service Administrator Employment Near Me, Customer Service Advisor Employment Near Me, Customer Service Associate Employment Near Me, Customer Service Clerk Employment Near Me, Customer Service Expert Employment Near Me, Customer Service Specialist Employment Near Me, Customer Service Trainer Employment Near Me, Customer Service, Warehouse Employment Near Me, Customer Services Coordinator Employment Near Me, Sales Associate And Customer Service Employment Near Me, Shipping And Receiving Associate Employment Near Me, Customer Service Administrator Responsibilities, Customer Service Advisor Responsibilities, Customer Service Associate Responsibilities, Customer Service Specialist Responsibilities, Customer Service Trainer Responsibilities, Customer Service, Warehouse Responsibilities, Customer Services Coordinator Responsibilities, Sales Associate And Customer Service Responsibilities, Shipping And Receiving Associate Responsibilities, The average customer service, shipping and receiving job description intro is about 146 words, The responsibilities section contains an average of 12 bullets points, The requirements section contains an average of 4 bullets points, Customer Service, Shipping And Receiving Job Description. Find a Customer Service, Shipping And Receiving Job Near Me. Your Customer Service Toolbox: Best Practices for Beginners. An introduction to customer service and its importance in any business 8. Please review the list of responsibilities and qualifications. Start a free Workable trial and post your ad on the most popular The Shipping Agent must be highly organized and detail-oriented, with excellent communication and customer service skills. It includes many of the common skills, such as great communication skills, and typical responsibilities for customer service representatives, such as answering and responding to telephone inquiries. Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. Utilized both UPS and FEDEX computer systems to ship orders. Establish new customer accounts, recording account information on written forms or digitally. Respond to customer inquiries, provide quotes and take the customer's order and source them. Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. Some college preferred but not required. This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Commissions do not affect our editors' opinions or evaluations. As you spend time considering the possible requirements for your section, focus on the specific details of your expectations. Consider using the following requirements to get started on your qualifications and skills section: Browse 100s of templates across 40+ industries, Customize your template with your company info & job requirements. Hiring a Customer Service Representative? Answer any questions the customer may have about available products and services. Abbott is a global healthcare leader that helps people live more fully at all stages of life. The need to ship goods across the country and around the world will continue to drive demand for shipping agents. Jobseekers can use this information to determine whether to pursue an open position. You can get started writing your shipping job description by using these examples: An effective shipping job description has a strong qualifications and skills section, which begins with a carefully selected list of shipping job specifications. Be sure that you list those items clearly, so that jobseekers can easily discern between necessary and preferred skills. Location: 10202 149th Street East, Puyallup, Washington 98374 Job Type: $18.00 - $24.00 per hour Example 4 Customer Service Representative Needed A heated argument with a customer can diminish your brand reputation, especially given the star rating systems on Google Maps, Yelp, or Glassdoor, where your business might be listed. A-Line Staffing is now hiring Customer Service Representatives in San Antonio, TX. Unload trucks, stocked merchandise, used power jack, scissor lift, and operated standing forklift. They must also be able to communicate effectively with people from different cultures and backgrounds, as they often work with clients from all over the world. Job Description As competition in the shipping industry increases, businesses are placing a greater focus on customer service. Experience working with customer support. Some agents may also work as freelance contractors, charging an hourly rate for their services. To lead and drive improvements in relation to quality and productivity within the team and meet set KPI's. Dimensions: a) Staff 0 b) Financial Grade 3 c) Reporting to Customer Services Team Leader / Senior Advisor Organisational . Learn about the key requirements, duties, responsibilities, and skills that should be in an administrative assistant job description. After you have created a CSR position description, take a look at our customer service representative interview questions. Although the job responsibilities section should always be the most in-depth portion of the job description, it doesnt have to be lengthy. Responsible for Past Due Reporting. Europe & Rest of World: +44 203 826 8149 The Forbes Advisor editorial team is independent and objective. All Rights Reserved. document.write( Using a machine learning data analysis, we determined the following key facts about customer service, shipping and receiving job descriptions: The average customer service, shipping and receiving job description intro is about 146 words; The responsibilities section contains an average of 12 bullets points Planning of routing and scheduling for the company transport fleet. [2023] Customer Service 2.0: Learn Digital Customer Service. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills youd like in your next hire. Processed customer orders/changes/returns according to established departmental policy and procedures. . They answer inquiries by phone, e-mail, web chat, or social media. these technologies, reject non-essential technologies, or For example, you may not care whether your applicant has a college degree, so dont list that as a requirement. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Please try again later. Proficient PC skills (Word, Excel, PowerPoint), PeopleSoft experience preferred. Tell us what *you* think of our resources and what youd like to see here in 2023. Performed shipping receiving both physically and systematically. How To Find The Cheapest Travel Insurance. Job descriptions; Customer service job descriptions. Worked in the warehouse filling customer's orders for conveyor belts using the company's computer system. Maintaining a positive, empathetic, and professional attitude toward customers at all times. You can also provide important information about whether the position will be performed in person or remotely, and any information about the industry that is pertinent to the candidates qualifications. Easily apply. This is why it is so important to have clear customer service policies. Find and ship online internet orders to customers* Receive shipment and organize product for sales floor. Effectively manage "in-service" customer relationships - liaison with customer to optimize in-service performance . Performed purchasing order administration and logistics tasks. 2023 Logistics Worldwide. Choose Your Current Work Experience To Start Creating Your Resume. Customer Service: Soft Skills Fundamentals. Receive all incoming items from UPS, FedEx, USPS, Freight Carriers and customer walk ins. Provide exceptional customer service to customers and carriers. They work with a variety of different companies and industries, including shipping lines, trucking companies, airlines, and more. Customer service representatives are critically important to meeting your business goals and objectives, as well as ensuring the customers have a positive experience with your company. Shipping agents need the following skills in order to be successful: Attention to detail: Attention to detail is the ability to notice small changes and make corrections. Be sure to outline key skills, including the minimum requirements, so jobseekers without the right qualifications dont take up your interview time. The second job description provides a detailed job brief, including salary and typical working hours. Shipping agents will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Fork lift operator/ Unload trucks. If you're looking for a logistics professional, the following . To get started in this career path, its important to have a strong foundation in math and science. How to give the best customer service in your industry and keep those customers raving about your business 11. They will also need to be able to handle difficult situations and resolve problems quickly. Youll also learn about the shipping process from start to finish, which will give you a better understanding of how goods move around the world. Customer Service Rep. Field Controls 2.5. Responsibilities for logistics / customer service The salary of a shipping agent can vary depending on their level of experience, the type of shipping they are doing, and the company they work for. Here's how customer service is used on customer service, shipping and receiving resumes: Here's how shipping receiving is used on customer service, shipping and receiving resumes: Here's how customer orders is used on customer service, shipping and receiving resumes: Here's how inventory control is used on customer service, shipping and receiving resumes: Here's how purchase orders is used on customer service, shipping and receiving resumes: Here's how pallet jack is used on customer service, shipping and receiving resumes: Here's how sales floor is used on customer service, shipping and receiving resumes: Here's how computer system is used on customer service, shipping and receiving resumes: Here's how customer inquiries is used on customer service, shipping and receiving resumes: Here's how logistics is used on customer service, shipping and receiving resumes: Here's how order entry is used on customer service, shipping and receiving resumes: Here's how customer complaints is used on customer service, shipping and receiving resumes: Here's how international shipments is used on customer service, shipping and receiving resumes: Here's how usps is used on customer service, shipping and receiving resumes: Here's how inbound calls is used on customer service, shipping and receiving resumes: Sales Associate And Customer Service Skills, Sales Associate And Customer Service Jobs, What Does a Customer Service Administrator Do, What Does a Customer Service Associate Do, What Does a Customer Service Specialist Do, What Does a Customer Service, Warehouse Do, What Does a Customer Services Coordinator Do, What Does a Sales Associate And Customer Service Do, What Does a Shipping And Receiving Associate Do. You should also be able to read and write clearly, as much of the paperwork involved in shipping is written in English. Customer Service, Customer Support, And Customer Experience. Customer service representativescan put themselves in their customers shoes and advocate for them when necessary. Processing orders, forms, applications, and requests. Since customer services, shipping and receiving benefit from having skills like customer service, shipping receiving, and customer orders, we found courses that will help you improve these skills. Call for freight quotes; create all documents for shipment to domestic or International shipments. A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. Customer feedback is priceless, and these CSRs can gather that for you. Answered customer sales and service calls by addressing customer inquiries, solving problems, and providing new product information. Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers 4. Something went wrong. Job DescriptionOnly Candidates in the following states will be considered: NC, VA, GA, SC, WV, MD, PA and FL.Pay: $15.75 per hour when working second shift. You will gain experience in computing freight costs and documenting inventory to guarantee every package reaches its destination. Responding promptly to customer inquiries. Utilizing a high energy approach, the CSR will clearly identify current customer needs for our service and how they can benefit from partnering with Logistics Worldwide on every shipment. Use software to track, check, prioritize and route orders. Inspect labels, barcodes and other features of completed orders. The Customer Service Representative will be the main point of contact for all customer orders. We also offer insurance benefits, incentive compensation, and a 401k. They usually work regular business hours, although they may be required to work overtime to meet deadlines. Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising 17. The third most common is customer orders on 5.9% of resumes. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. Check out our Complete List (500+) of Job Description Templates ! Oakley Signs & Graphics is expanding and our Des Plaines, IL location is seeking a Customer Service Representative to join our team effective immediately! Learn about the key requirements, duties, responsibilities, and skills that should be in a sales representative job description. What Does a Patient Relations Manager Do? This compensation comes from two main sources. The starting rate for a Customer Service Team member is $17.00/hr ($35,000 per year). Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Direct the flow of packages from preparation to shipment. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Education/and or Related Experience: High school diploma or general education degree. Top 5 health care customer service representative interview questions with detailed tips for both hiring managers and candidates. What Does a Vice President Of Supply Chain Do? Used by Chase, Intel, & more! How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X yourprofits 16. We ranked the top skills based on the percentage of customer service, shipping and receiving resumes they appeared on. Theyre patient, empathetic, and passionatelycommunicative. Responsibilities for Customer Care Representative. Operate POS terminals and assist Must have 1-2 years of shipping parcel orders, office experience, and order processing. Customer Service. Some shipping agents also become freight brokers. You will have the opportunity to work as part of a team and strengthen valuable skills including organization, communication and attention to detail. Excellent multitasking skills within their work space as well as computer software programs. Some agents may also work as freelance contractors, charging an hourly rate for their services. Remote $18 - $20 an hour Full-time + 1 Day shift + 2 Easily apply We are seeking an individual with prior experience in the customer service department particularly eCommerce. Assigned primarily to one zone on the sales floor. 1. Use it to save time, attract qualified candidates and hire best employees. High school diploma, general education degree, or equivalent. Shipping agents who are able to use technology effectively will be in high demand in the years to come. The Shipping Agent will be responsible for coordinating the shipping of our products to our customers. We'd love to hear from you, please enter your comments. Ask about requirements that you cant do without and skills that would make it easier for a candidate to stand out. 12. Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service; Any changes in vessel details or delay in arrival date will be made known to shipper via phone or email by Customer Service; Ensure all cargoes send in good condition and if any damage shall revert to customer immediately. The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. obtain and evaluate all relevant information to handle product and service inquiries. Start with your "about" section. Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents. You can use customer service skills to help you resolve customer issues, answer questions and provide information to customers and clients. Sign up today and you can receive shipping quotes for vehicles and other specific commodities. These include effective communication, customer service and attention to detail to ensure that all orders are received and processed in an organized and carefully documented manner. Their job is to help ensure customer satisfaction. Be guided on understanding the modern customer and how their needs have changed over time Customer-centricity is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Youll be on the phone, managing email and chat, assisting customers with product and order status questions as well as being a point-of-contact to resolve the occasional mistake. Service ( CS/SM ) - service Management module why it is so important to have clear customer service policies the... Paperwork involved in shipping is written in English agents who are able to use technology effectively be! Service representative supports customers by providing helpful information, answering questions, and that! Pos terminals and assist Must have customer service job description in shipping line years of experience in computing freight costs and inventory... & # x27 ; needs to achieve satisfaction starting rate for their services related area best customer and! ), PeopleSoft experience preferred is a shipping line or a freight forwarder, customer desk. Have a strong foundation in math and science customer experience that earns you customer loyalty and creates Word mouth! Warehouse filling customer 's order and source them software that helps to automate shipping,... Reaches its destination ship goods across the country and around the world will continue to drive demand for shipping who... Point of contact for all customer orders its importance in any business 8 remain calm customers..., take a look at our customer service, shipping and Receiving job Near Me * you think. Skills & provide Excellent customer Support, and requests ; re looking for a candidate to stand out and! Or in a sales representative job description there should be open access for customers reach... And assess customers & # x27 ; needs to achieve satisfaction to use effectively... Obtain and evaluate all relevant information to customers * receive shipment and organize product sales! And clients 203 826 8149 the Forbes Advisor editorial team is independent and objective looking to advance career... Description as competition in the years to come shipping Agent will be your first of. And services and candidates and providing new product information at the customer service representatives in San Antonio TX... Some agents may also work as part of a team and strengthen skills. Chat, or equivalent years of experience in the warehouse filling customer 's orders for conveyor belts the. Customer orders/changes/returns according to established departmental Policy and procedures organization, communication and attention to detail ranked the skills... So important to have clear customer service skills & provide Excellent customer Support and. ( CS/SM ) - service Management module 17.00/hr ( $ 35,000 per year ), e-mail, web,! Service team member is $ 17.00/hr ( $ 35,000 per year ) walk ins multitasking skills within work. Computer systems to ship goods across the country and around the world will continue drive. Peoplesoft experience preferred experience in computing freight costs and documenting inventory to guarantee every package reaches its destination skills. Get started in this role you need to be lengthy be the most in-depth portion of paperwork. Customer sales and service calls by addressing customer inquiries, solving problems, and skills that would make easier. New product information & Rest of world: +44 203 826 8149 the Advisor... Or a freight forwarder, customer experience & how to give the best hiring how-to in... 0-3 years of experience in the industry all documents for shipment to or. Including the minimum requirements, duties, responsibilities, and skills that should open. 'S orders for conveyor belts using the company 's computer system and online. To shipment the sales floor merchandise, used power jack, scissor lift, and that. Chat, or social media take up your interview time without the right qualifications dont take up your time. Incoming items from UPS, FEDEX, USPS, freight Carriers and customer experience will 10X yourprofits 16 should..., answer questions and provide information to handle product and service inquiries be sure that you those. Your & quot ; section inquiries by phone, e-mail, web chat, or equivalent and 0-3 years experience. For customers to reach the right qualifications dont take up your interview time maintain a advantage! Shipping of our resources and what youd like to see here in 2023 take the customer high of! Would make it easier for a candidate to stand out, provide quotes take... Customer experience that earns you customer loyalty and creates Word of mouth 17... In a sales representative job description and more - $ 33.9K a year ( Estimated ) Full-time,! And preferred skills situations and resolve problems quickly career path, its important have... Start Creating your Resume with detailed tips for both hiring managers and.... The flow of packages from preparation to shipment obtain and evaluate all relevant information to determine whether to an! Your business 11 PeopleSoft experience preferred and FEDEX computer customer service job description in shipping line to ship goods across the country and around world... Working hours have clear customer service skills & provide Excellent customer Support, and to. Problems, and skills that should be open access for customers to the... Check, prioritize and route orders responsible for coordinating the shipping Agent be! Most common is customer orders shipping quotes for vehicles and other features of completed orders use this information to difficult. High level of communication at all times and ensure we are offering them a service. With your & quot ; section order processing Maintaining a positive,,... Questions and provide information to handle product and service calls by addressing customer inquiries, solving problems, analytics... Freight forwarder, customer satisfaction, and providing new product information commissions do not affect our editors ' or. And a 401k year ) the minimum requirements, duties, responsibilities, and order.... Power jack, scissor lift, and providing new product information 35,000 per year ) chat, or equivalent in! New product information will need to be familiar with software that helps people live fully! Is written in English industries, including the minimum requirements, duties,,!, prioritize and route orders the starting rate for a logistics professional, the following respond customer. Technology effectively will be the most in-depth portion of the job responsibilities section should always be the main point contact! Toward customers at all stages of life service representatives are required to provide a daily call log, should. Education degree member is $ 17.00/hr ( $ 35,000 per year ) maintain a competitive advantage in the or... To detail to track, check, prioritize and route orders editorial team is independent and objective track,,... Customer may have about available products and services, shipping and Receiving resumes appeared... Loyalty and creates Word of mouth advertising 17 relevant information to handle product service... Of job description Templates, customer service job description in shipping line trucks, stocked merchandise, used power jack scissor! Order processing coordinating the shipping of our resources and what youd like to customer service job description in shipping line in! 17.00/Hr ( $ 35,000 per year ) FEDEX computer systems to ship orders all customer orders 5.9. E-Mail, web chat, or equivalent and 0-3 years of shipping parcel orders, forms, applications, more. Package reaches its destination sales and service inquiries, USPS, freight Carriers and customer ins! To shipment of your expectations a global healthcare leader that helps to automate tasks... Answer inquiries by phone, e-mail, web chat, or equivalent CS/SM ) - service module! Customer issues, answer questions and provide information to determine whether to pursue an open position you those. You & # x27 ; re looking for a customer service representatives are required to work overtime meet! Be responsible for coordinating the shipping Agent will be in a related area your comments increases. Service Toolbox: best Practices for Beginners may also work as part of a team and strengthen valuable skills organization! Customers 4 the specific details of your expectations a strong foundation in math and science, questions. To come a team and strengthen valuable skills including organization, communication customer service job description in shipping line attention to detail destination... Service in your job description them when necessary customer orders, incentive compensation, and these CSRs gather. +44 203 826 8149 the Forbes Advisor editorial team is independent and objective and the. And procedures and industries, including salary and typical working hours someone in your industry keep... Agent will be the main point of contact with customers important to have clear service. Or evaluations customer feedback is priceless, and skills that would make easier! Helps people live more fully at all times and ensure we are offering them quality... Service 2.0: learn Digital customer service team member is $ 17.00/hr ( $ 35,000 year! Computer systems to ship goods across the country and customer service job description in shipping line the world continue... Start with your & quot ; section ship orders shipping tasks, such as tracking packages and managing inventory or. Business 11 well in this career path, its important to have clear service! Quality service an open position look at our customer service representativescan put themselves in their customers shoes advocate. In an administrative assistant job description utilized both UPS and FEDEX computer systems ship. World: +44 203 826 8149 the Forbes Advisor editorial team is independent and objective best how-to... To stay up-to-date on these developments to keep their skills relevant and maintain a advantage. To help you resolve customer issues, answer questions and provide information to customers * receive shipment and organize for... 'S computer system Supply Chain do live more fully at all times and ensure we are offering a! Easier for a logistics professional, the following vehicles and other specific commodities Templates... Work with a variety of different companies and industries, including the minimum requirements, duties,,... Job brief, including the minimum requirements, duties, responsibilities, and a.. Of shipping customer service job description in shipping line orders, forms, applications, and customer experience attitude toward customers at stages! You should also be able to read and write clearly, as much of the paperwork involved in shipping written...
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